What are the advantages of direct mail advertising? Direct mail has the highest response rates, is more trusted, tangible, more memorable, unavoidable, is not blocked by privacy walls, cuts through digital fatigue, allows for more creative design, is easily targeted, and has the best ROI in marketing.Continue reading
Direct Mail Meets Consumer Coupon Demand
Direct Mail has always used coupons effectively to drive action. But in the current market, it’s more critical than ever to get them in hands of deal-hungry consumers who are demanding better deals, special savings offers, and incentives.Continue reading
Direct Mail Response Rate Report 2021
Direct Mail Performance
Direct mail still delivers the highest return on investment!
ANA DIRECT MEDIA RESPONSE RATE REPORT 2021
Direct mail coupled with other marketing platforms tops the list with 112% ROI!
The Association of National Advertisers (ANA) has released its long awaited 2021 Response Rate Report (membership required) that once again reinforces direct mail ROI as the highest of all channels they studied. Once again proving direct mail is the most effective marketing solution.
As has been reported over and over, all marketing channels (email, social media, paid search, digital display, sms, and direct mail) have seen independent success as standalone efforts, depending on how they are focused.
Leveraging a multi-format offering across multiple production platforms, direct mail ROI topped the list at 112% ―a stronger return than from any other channel!
That may explain why nearly half (46%) of study participants said they planned to increase their use of direct mail in the next twelve months.
The partnering of direct mail with other channels continues to prove to be the catalyst of increase response.
Study participants who sent letter-sized envelopes to prospect lists through direct mail reported the highest ROI of all media in 2020 (112%), followed closely by SMS (102%) and email to prospect lists (93%).
ANA RESPONSE RATE REPORT 2021 | HIGHLIGHTS
- Direct mail ranks fifth for usage in marketing campaigns, averaging 38 percent across all industries. The industry segments reporting the strongest use of direct mail for marketing campaigns were Automotive (70 percent), Travel and Hospitality (53 percent), and Financial Services (52 percent).
- For respondents who track direct mail response rates, over half use online tracking capabilities (59 percent), such as Personalized URLs (PURLs). The use of codes or coupons ranked a distant second (29 percent), followed by call center or telephone inquiries and matchback (25 percent).
- The top reported purpose of direct mail by B2B and split B2B/B2C marketers was to generate leads. However, the primary purpose among B2C marketers was equally divided between making a direct sale, driving traffic to retail locations, and engaging prospects/customers.
- B2B marketers were most likely to report the use of “house” (customer) mailing lists, whereas B2C and split B2B/B2C marketers were most likely to use a combination of “house” and “prospect” lists.
- The most popular direct mail format sent to “house” lists was letter-sized envelopes. None of this study’s B2C participants used oversized envelopes. B2B and split B2B/B2C marketers were the most frequent users of dimensional mail.
- The mail format that produced the best ROI to “house” lists was postcards (92 percent). The mail format that produced the best ROI to “prospects” lists was letter-sized envelopes (112 percent), the highest of all media types. Other notable mail formats to prospect lists include dimensional and oversized envelopes, both of which eclipsed the 90 percent ROI threshold.
- For direct mail sent to “prospect” lists, 39 percent of respondents reported the primary purpose was to engage potential prospects.
- The most popular direct mail format sent to “prospect” lists was letter-sized envelopes. Split B2B/B2C marketers were the most frequent users of letter-sized envelopes to “prospect” lists, followed closely by B2C marketers who send postcards.
- Regarding future use, 46 percent of this study’s participants plan to increase their usage of direct mail in the next 12 months
DIRECT MAIL FORMATS - NEW DATA
Direct Mail coupled with other marketing platforms tops the response list with 112% ROI!
Based on the DMA’s “Direct Mail Response Rates 2003-2018”, House List response rose 125% from its 2015 levels and Prospect Lists (acquisition) rose 400% for the same period.
Average direct mail ROI ranges from of 85% to 112% depending on direct mail formats and list usage.
Preferred by more than half of marketers, the letter-sized envelope is the most used direct mail format for both house and prospect mailings. Postcards are a close second, with 49% of marketers using the compact format when mailing to house lists and 51% when mailing to prospects. House lists receive oversized envelopes 21% of the time and dimensional packages 19%. When mailing to prospects, dimensional packages (29% of direct mail mailings) are 3% more likely to be used over oversized envelopes (used with 27% frequency).
Speak with a Spectrum marketing expert to discover which mail formats, lists, and mailing programs will deliver the highest predicted ROI for your specific business and industry. Contact Us >
EMAIL - RESPONSE RATES
Open Rates on Informed Delivery Emails in Comparison to Prospect/House Emails are NEARLY DOUBLE
Response Rate Report participants reported average email open rates of 32% when sent to prospect lists and 37% when sent to house lists.
While both of these figures are up compared to results reported in 2020, it is notable that they significantly lag the open rates for Informed Delivery emails that are consistently north of 60%.
The open rate for Informed Delivery email is impressive — 64% to 80%.
Most Used Mediums
The study revealed that email was the most used medium in all campaign types (B2B, B2C, and split B2B/B2C), averaging an 82 percent usage rate among respondents. Social media came in second at 74 percent. Beyond email and social media, the report included overall findings for paid search (51 percent), digital display advertising (42 percent), direct mail (38 percent), and SMS (18 percent).
- Most respondents came from small companies with annual revenues of $25 million or less (56 percent), 24 percent from medium-sized companies (between $26 and $500 million in annual revenue), and 20 percent from large companies (over $500 million in annual revenue).
- Sixty-five percent of respondents reported revenue growth at their organizations in the most recently completed fiscal year.
Future Marketing Channel Strategy
Nearly 80% of ANA respondents plan to continue or increase the use of direct mail.
At least half of those surveyed plan to increase their use of email, paid search, social media advertising, and SMS over the next year. Social media advertising usage is the least likely to decrease. In the future, DTC participants are most interested in learning more about QR codes, organic search, and live chat technologies for direct marketing use.
How Direct-to-consumer (DTC) marketers are using direct mail
Among DTC marketers, the intent of a direct mail campaign is equally divided amongst making a direct sale (17%), engaging prospects (17%), engaging customers (17%), and driving traffic to retail locations (17%).
Customer communication (12%), lead generation (8%), and brand awareness (4%) are also among top priorities for DTC mailers.
Most DTC direct mail campaigns include a combination of prospect and house lists.
75% of DTC marketers prefer postcards when mailing to prospects.
When mailing to house lists, letter-sized envelopes (61%) are used most frequently.
Industries using direct mail marketing
Automotive is the number one industry using direct mail (70%), followed by travel and hospitality (53%), financial services (51%), and retail (48%). Nearly half of marketers use the offline channel for B2B products and services (42%), financial services/insurance (41%), and health care (40). Consumer products and services (36%), technology and communications (31%), and publishing/media/entertainment (29%) complete the top ten mailers.
Online tracking, such as Personalized URLs (PURLs), is the preferred response rate tracking method by 59% of respondents. Codes or coupons (29%), call center or telephone (25%), match back (25%), and linked sales transactions (20%) follow. Derived or calculated (13%) and list coding (8%) are the least used response metrics. Learn more about how to track your mail campaigns here >
All this makes print more powerful than ever for marketing.
There is also digital fatigue.
Digital advertising fatigue can also contribute to increase interest in direct mail marketing. According to a study by Sappi, 65% of consumers agree that mail lifts their spirits. Households receive on average just two pieces of mail per day, versus 157 email messages. Plus, with 7 in 10 white collar workers in the U.S. still working from home, mail is a welcome distraction. It’s part of the reason the USPS is consistently ranked as the most popular entity in government.
Mail is more important than before the pandemic and could offer the physicality missing at retail.
The pandemic has affected shopping behaviors, notably retail shopping which means the mail is a new source of information and inspiration.
ADDING A ONE - TWO PUNCH FOR IMPACT
Direct mail isn’t an all-or-nothing proposition. It plays well with digital communication.
There’s a 28% increase in conversion rate for marketing when direct mail and digital ads are used together as a one-two punch. And consumers say they prefer to receive direct mail and digital over any other media, including social media.
Those facts suggest that if your retail marketing strategy has defaulted to digital only, you’re missing an opportunity. Don’t miss out >
DIRECT mail plus retargeting
- 96% unique visitors leave your website without purchase/signup
- 26% will return to your site to take action after being retargeted with display ads
- Use mail to get them to web and retargeting to get them to return. Explore the technologies available that tie together your physical direct mail and digital.
You have five seconds to get your mail opened or ditched. Let your design team bring you more impactful ideas that are right for your specific audience.
- Make it highly visual; we process images 60,000x faster than text
- Use either real handwriting or a handwriting app for a more human, genuine feel
- Employ the envelope back as a billboard and the flap side as address side
- Be creative with paper stocks, dimensions, inks and folds. If your potential customers value sustainability, choose eco-friendly paper stock
The increased level of direct mail response in the last 3 years represents a remarkable reversal of the previous trend and underlines the fact that something truly amazing is happening in this traditional channel.
Don't miss an opportunity to enjoy a superior marketing ROI!
*All relevant data has been pulled from this year’s ANA Response Rate Report 2021. (Source: ANA Response Rate Report 2021)
SPEAK WITH A MARKETING EXPERT TODAY!
Measuring Direct Mail ROI
Measuring the return on investment (ROI) for direct mail marketing helps you to evaluate the success of the campaign.Continue reading
Direct Mail Marketing Strategies & Statistics for Black Friday Promotions
Direct Mail Marketing Strategies for Black Friday Promotions
One of the Biggest Shopping Days of the Year
The day after Thanksgiving, also known as Black Friday, kicks off one of the biggest shopping days of the holiday season.
Between the coronavirus, increased adoption in online shopping, supply chain woes and several retail giants choosing to remain closed on Thanksgiving, retailers didn’t know what to expect during the five major online shopping days between Thanksgiving and Cyber Monday. While the Cyber 5 period looked much different than previous years, thankfully, that didn’t put a damper on spending. According to Adobe Analytics, online sales totaled a record $34.36 billion, up from $28.49 billion for the same period in 2019. ***
November and December make up 20% to 40% of annual sales for small to medium-sized businesses so make sure you are optimizing your ad spend. If you choose not to run a cohesive Black Friday direct mail marketing campaign, you could miss a large percentage of annual sales.
Put Your Best Offers in Customers Hands!
Create Even More Impact with One of Spectrum’s Eye-Catching Black Friday Direct Mail Solutions!
Leverage Spectrum’s Cross-Media Direct Marketing Solutions to Lift Your Campaign’s Response!
Start Planning Your Black Friday Promotion Today
Top 7 Reasons Direct Mail Wins More Customers
Top 7 Reasons Direct Mail Wins More Customers
“For those of you who are already on the direct mail bandwagon – because you really should be in this day and age – here’s what you should know about 2018: It’s going to be irresistibly amazing!”
1) Better Response Than Other Channels
2) Effective Targeting
3) More Trusted By Consumers
4) It’s More Persuasive
5) Direct Mail Is More Memorable
6) Creative Options Allows For Unique Engagement
7) Able To Reach All Demographic Groups
Direct Mail Response Rate Continued From Blog
Direct Mail Has Explosive Response
Direct Mail Records the Highest Response Since Being Tracked!
The contributing factors to Direct Mail’s recent success:
It's More Trusted
Better Data & Lists
Better Pieces & Offers
Direct Mail Response Rate Continued From Blog
Direct Mail Response Rates for 2018
Direct Mail Response Rates Rose Significantly In 2018!
There was significant growth in direct mail response rates from 2017 to 2018! House rates rose to 9% (3.9% increase) while prospect response rates rose to 5% (2.1% increase). This is the highest number for house lists since the report started.
Ignoring direct mail is more difficult than ignoring email.
Direct mail response rates are growing faster than other media.
Looking to increase response rates for your company?
Direct Mail Response Rate Continued From Blog
Direct Mail Response Rates for 2017
Direct Mail Response Rates Held Strong In 2017
The EDDM Myth
The EDDM Myth
Spectrum has the data technology, expertise, and mail formats to execute higher ROI campaigns using “smart” saturation mailings.
Higher Costs of EDDM vs. Saturation Mailing
But What’s the ROI Difference?
Overall smart saturation mail costs less than EDDM!
|EDDM® & Full Service Mailing Guide|
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Design, Print, Mail Prep, Trucking, and Postage.
PLUS: With Spectrum's Saturation Mail Program:
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|Print Facing Slips and apply one per each 50 piece bundle||Do-It-Yourself||Spectrum Handles|
|Drive to each Post Office and pay on-site for the mailing||Do-It-Yourself||Spectrum Handles|